Policy and Procedure Development for Care Providers

Who this is for

"Our policies are bought templates that do not reflect how we actually work or current regulation." Templates have their place, but a policy that names a role you do not have, or a process nobody follows, works against you. It shows that the paperwork and the practice have drifted apart, and that gap is exactly what an assessment notices.

This service suits established providers whose policies have grown out of date, services that have changed how they work, and new providers preparing to register. If you are opening a service and the CQC registration process feels overwhelming, clear policies written for your model of care are one of the first things to get right.

What I do

Policies written around your practice

I start by understanding how your service runs: your people, your size, your service type and the needs of those you support. Policies are then written in plain English, compliant with current care regulation, and recognisably yours.

Reviewing what you already have

If you have a full policy library, I review it against current regulation and against what actually happens on shift. You get a clear list of what to keep, what to update and what to retire.

Procedures and staff guidance

A policy says what you do; a procedure says how. I write procedures and short staff guidance that people can follow at three in the morning without searching for a manager.

Risk assessment frameworks

Consistent, proportionate risk assessment that supports people to live the lives they choose while keeping them safe.

Quality assurance protocols

How you check that policies are being followed, who checks, how often, and what happens with the findings, so policy and governance work together.

Areas providers ask about most

Some topics come up again and again. Statutory notifications, where CQC's notifications guidance sets out what must be reported. What to do when something goes wrong, under Regulation 20, the duty of candour. Safer recruitment, where providers tell me, "I worry our recruitment files would not stand up if CQC looked closely at them," and where Regulation 19 sets the expectations for the people you employ. Medicines, safeguarding and complaints complete the list for most services.

Making policies stick

A policy only matters if people know it and use it. I help you introduce new or updated policies with short team briefings, clear sign off records and sensible review dates, so the library stays current rather than going stale again.

What you have at the end

Policies and procedures that match your service, meet current regulation and make sense to the people who use them every day, plus a simple system to keep them that way.

Running a service in Scotland?

I support Scottish services too, working to the Scottish standards and quality framework rather than the English ones. Read how I work with services in Scotland.